Privacy Policy

1. Introduction

ITMS2 LLC (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access our website, subscribe to our Managed IT Services, or otherwise engage with us. This policy applies to all individuals and businesses who use our services, including but not limited to customers, clients, and website visitors.

By using our services or website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

A. Personal Information

When you interact with us, we may collect the following types of personal information:

• Contact Information: Name, business name, email address, phone number, billing address.
• Account Information: Username, password, and any other information required to create and maintain an account.
• Billing Information: Credit card or other payment method details.

B. Usage Data

We collect information about how you interact with our website and services, including:

• IP addresses, browser type, device information, and operating system.
• Pages viewed on our website, time spent on pages, and other similar metrics.

C. Service Usage Information

When you use our IT services, we may collect data related to the systems we support, such as:

• Network configurations, system logs, and usage patterns.
• Information about devices, software, and hardware that we manage or support.
• Any data you provide during the use of our support services, including via tickets, emails, or phone calls.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To deliver the IT services you have contracted, including managing systems, networks, software, and security.
• To Communicate with You: To respond to support requests, provide updates, notify you of changes to services, and send you promotional materials if you have opted in.
• Billing and Payments: To process payments and manage your account.
• Improvement of Services: To improve our services, diagnose problems, and enhance user experience.
• Legal and Compliance: To comply with legal obligations, enforce our agreements, and protect against fraud or misuse.

4. How We Share Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Third-Party Service Providers: We may share information with vendors and service providers who assist us in performing services (e.g., payment processors, cloud service providers, email platforms). These providers are obligated to safeguard your information.
• Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or defend against legal claims.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement a variety of security measures to protect your personal information, including:

• Encryption: We use encryption technology to protect sensitive data during transmission.
• Access Control: We limit access to personal data to authorized personnel only.
• Regular Security Audits: We perform periodic reviews of our security practices and infrastructure to ensure data protection.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your information for as long as needed to fulfill the purposes outlined in this Privacy Policy or as required by law, whichever is longer. This includes retaining data for legal, tax, accounting, or contractual obligations.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our internal data retention policies.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal data, subject to certain legal and contractual limitations.
• Opt-Out: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
• Data Portability: In certain circumstances, you may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at privacy@itms2.com.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These technologies allow us to:

• Remember your preferences.
• Analyze website usage patterns.
• Provide personalized content.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features on our website.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When we make changes, we will post the revised policy on our website and update the “Last Revised” date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: privacy@itms2.com

Last Revised: 12/01/2024